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Dubai’s dnata expands inflight retail operations to enhance efficiency and service in Ireland
Dubai-based dnata strengthens operational excellence in Ireland with a new inflight retail programme for Aer Lingus. The partnership integrates catering, retail, and technology to optimise efficiency, data-led decision-making, and customer experience.
Productivity Agenda
This edition examines the latest developments in operational excellence, highlighting the individuals and organisations driving measurable improvements. Entries for the Operational Excellence Awards 2026 remain open until 23 January 2026. To look back at the standard set earlier this year, 'Sarah Fay Wins Operations Manager / COO of the Year at the Operational Excellence Awards 2025' recognises leadership that delivers tangible results across complex operational environments. On the organisational front, 'KES Group advances operational excellence through Siemens partnership' demonstrates the impact of strategic collaborations in elevating manufacturing capability, scalability, and precision for global data centre power solutions. The integration of world-class technology alongside operational expertise sets a benchmark for efficiency and reliability in highly specialised sectors. Meanwhile, 'APR expands operational excellence through global creative operations hires' illustrates how talent acquisition and structured operational leadership contribute to transformative outcomes in marketing production and creative operations. By embedding global expertise, APR strengthens process efficiency, decision-making, and delivery at scale. These stories reflect a common theme: operational excellence increasingly combines people, technology, and strategy to drive productivity and measurable outcomes. Explore how operational excellence is being redefined across sectors and learn from these benchmarks.
Sarah Fay Wins Operations Manager / COO of the Year at the Operational Excellence Awards 2025
Earlier this year, Sarah Fay of EDAC Environmental Compliance was named Operations Manager / COO of the Year, setting a benchmark in leadership and operational innovation while inspiring future entrants at the Operational Excellence Awards 2026.
Emirates integrates AI to enhance operational excellence
Emirates, a UAE-based global airline, has partnered with OpenAI to integrate AI across operations. The initiative targets operational efficiency, optimised passenger experiences, and innovation, positioning the airline at the forefront of AI-driven transformation in aviation.
APR expands operational excellence through global creative operations hires
APR, a US-based marketing production advisory firm, has strengthened its global creative operations team with senior hires in New York, London, and Singapore. The appointments enhance operational excellence and client support across international marketing production.
Port of Cork enhances operational excellence with strategic expansion
Ireland’s Port of Cork is strengthening its operational infrastructure and global competitiveness through strategic expansion projects. Investments in energy transition, transatlantic trade, and port relocation demonstrate the company’s focus on operational excellence.
Greencore drives operational excellence to lift profits
Ireland-based convenience food manufacturer Greencore has delivered 29% growth in adjusted operating profit for FY25. The increase was driven by productivity improvements, next-generation automation, and process efficiency initiatives.
KES Group advances operational excellence through Siemens partnership
Northern Ireland’s KES Group partners with Siemens to improve operational excellence in data centre power. The collaboration enhances precision, scalability, and efficiency in modular electrical buildings and switchgear.
ResultsCX Ireland Wins Operations Team of the Year at the Operational Excellence Awards 2025
After ResultsCX Ireland’s 2025 win as Operations Team of the Year earlier this year, attention now turns to the Operational Excellence Awards 2026 as entries remain open until 23 January 2026.
Operational Insight
This edition spotlights operational excellence as a defining factor in business performance and strategic growth. Leading the way in operational performance, our first story showcases organisations that set the standard in efficiency and excellence. Entries for the Operational Excellence Awards 2026 are now open and will remain so until 23 January 2026. To look back at the standard set earlier this year, ResultsCX Ireland’s 2025 win as Operations Team of the Year demonstrated the high-performance strategies and operational excellence the programme continues to recognise. ZF streamlines commercial vehicle aftermarket to enhance operational excellence illustrates a sector-specific approach, unifying service operations in the UK and Ireland to provide clients with efficiency gains and clearer access to comprehensive capabilities. Meanwhile, Private SaaS companies report AI-driven growth and operational efficiency highlights how technology adoption, particularly artificial intelligence, accelerates performance metrics while balancing profitability and scalable growth. Across these examples, a common thread emerges: operational excellence is no longer a support function but a driver of competitive advantage, whether through human capital, process reorganisation, or digital transformation. These stories offer insight into best practices and sector-specific strategies for improving operational outcomes.
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