Lottie has acquired 25-year-old care billing software provider CareMaster, its second care software acquisition. It shows a care software provider moving into billing, payments and credit control, among the most admin-heavy tasks in running a care business.

Lottie is a London healthtech startup that acquired the Found platform in 2022, when it served fewer than 100 care home locations, and expects to reach nearly 2,500 UK care services by the end of 2026.

CareMaster, founded by Bob Grimshaw and Colin Rooke, works with nearly 75 care providers across more than 750 UK care home locations.

Lottie expects Found and CareMaster to support £3 billion in annual invoicing for care providers by the first half of 2027, up from more than £1 billion through Found today and a projected £2 billion by the end of 2026.

Will Donnelly, co-founder and chief executive of Lottie, said: "Having built the industry's leading care billing software, payments and credit control are what we're tackling next, but our ambition goes much further."

Donnelly also said: "That makes it a sector where we believe AI can have a hugely positive impact - reducing administrative burden, improving efficiency and freeing up teams to spend more time on what matters most: serving prospective customers and delivering great care."

Lottie plans to use AI to cut manual admin, starting with credit control, before extending its software across the journey from a family's first enquiry to a provider getting paid. International expansion beyond the UK is also planned.

The pressure on providers is well documented. Skills for Care data shows the adult social care vacancy rate in England fell to 6.2 per cent in 2025/26, still around three times the wider economy, with 410,000 more posts needed by 2040.

For the sector, a software provider buying billing expertise to automate credit control signals that care operators are looking to technology to absorb administrative work that staff shortages leave unaddressed.

Source: Konsulteer / Tech.eu / National Health Executive