Innovature BPO, a Vietnam-based global outsourcing company delivering AI-enabled business process solutions, has named Thoai Nguyen as Chief Operating Officer. The appointment follows over a decade of international expansion, with delivery centres in Vietnam and the Philippines, supporting clients across the U.S., Europe, and Asia.

Nguyen brings more than 20 years of leadership experience spanning banking, insurance, manufacturing, logistics, and outsourcing. Previously CEO of DIGI-TEXX Vietnam, he led growth initiatives, digital solution development, and operational transformation for one of Vietnam’s largest BPO and digital services organisations. He also held senior positions at global financial institutions including HSBC and Standard Chartered Bank, overseeing digital adoption and large-scale operational change programs.

As COO, Nguyen will oversee Client Service Delivery teams, including Accounting & Finance Services, Customer Experience Operations, Digital Creative Services, and Data & Analytics, alongside essential Back-Office functions such as Technology and Human Resources. His mandate focuses on enhancing service excellence, operational efficiency, and scaling AI-driven capabilities across the organisation.

Innovature BPO has received recognition as a Top 100 Outsourcing Company by Global IAOP and has won multiple Stevie Awards for service performance. The company combines skilled talent, advanced digital capabilities, and disciplined operational execution to help enterprises scale efficiently, improve performance, and reduce costs.

The company has built long-term partnerships with clients across finance, technology, e-commerce, healthcare, and professional services. Nguyen’s appointment is positioned to strengthen operational delivery, accelerate digital capabilities adoption, and reinforce Innovature BPO’s international service standards.

The role will involve integrating AI technologies into core operations, improving service delivery metrics, and supporting the expansion of AI-powered solutions to meet growing client demands across multiple markets.

Access the full report on Innovature BPO’s strategic leadership initiatives and operational improvements.