Canadian business process outsourcing firm NQX is planning a PHP 632 million ($10.3 million/€9.5 million) expansion of its Philippine operations, creating 725 additional jobs and evaluating new provincial delivery sites, as reported by the Philippine Information Agency.

NQX was formed through the combination of Canada-based Nordia and Philippine-based Quantrics Enterprises Inc., under which it operates locally. The company employs more than 8,230 people across Canada and the Philippines and handles over 20 million customer interactions annually.

As of April 2026, NQX employed 5,661 workers in the Philippines and had invested approximately PHP 1.425 billion in the country. It is one of the largest corporate employers headquartered in Taytay, Rizal, and a major private-sector employer in Camarines Sur.

The proposed expansion is a three-year programme that will support NQX's contact centre outsourcing, customer experience consulting, and digital solutions business. New provincial sites under consideration include Laoag and Dagupan in North Luzon and Legazpi in South Luzon, subject to final site selection.

The investment was discussed at a July 3 meeting in Vancouver attended by Philippine President Ferdinand R. Marcos Jr., Trade Secretary Cristina Roque, Finance Secretary Frederick Go, and NQX president and CEO John Dinardo, alongside global vice president for strategy and chief marketing officer Nathalie Siphengphet.

Roque said the expansion demonstrated that the Philippines is a trusted destination for global business services, adding that the DTI stands ready to support investments that generate quality jobs, strengthen regional economies, and bring stable employment directly to the provinces.

Go said attracting high-quality investments remains a key priority of the Marcos administration and that such investments should strengthen the economy while helping more Filipinos benefit from growth through quality employment.

The NQX announcement was part of a broader set of investment commitments secured during Marcos's state visit to Canada, which generated a combined $2.5 billion (€2.3 billion) from Canadian partners across mining, critical minerals, energy, services, and IT-BPM sectors.

The expansion reflects a wider shift in the Philippine IT-BPO sector toward higher-value, AI-enabled services. The sector projects $42 billion in export revenues for 2026 and is targeting the top global hub ranking for digitally enabled services by 2028, according to IT and Business Process Association of Philippines projections.